Customer Support & Help Center
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Help You 24/7
Reach out to our licensed brokerage support team 24 hours a day on trading days via phone, live chat, or email.
Phone Support
Trading Days: 8:30 AM – 4:30 PM ET
+1-888-721-0610
Email Inquiry
General assistance & account queries
support@moomoo.publicvm.com
In-App Live Chat
24/7 in-app real-time live support
Help Center FAQs
Answers to common questions about deposits, withdrawals, and account verification.
Moomoo operates within the institutional clearing, custody, and multi-jurisdiction regulatory architecture of StoneX Group Inc. (NASDAQ: SNEX) and StoneX Financial Inc. (CRD# 137945, SEC# 801-66892 / 8-67137, CFTC/NFA FCM ID: 0476094). Customer securities accounts are protected by SIPC up to $500,000, with uninvested cash insured up to $8,000,000 via our FDIC partner bank sweep program.
Trading operations are backed by StoneX Group Inc.'s global regulatory footprint: in the US by SEC, CFTC, FINRA, NFA, and MSRB; in the UK by the FCA (FRN: 446717, Category 1 LME Member); in the EU under CySEC (License 400/21) and Ireland MiCA CASP; in Singapore by MAS (CMS & MPI); in Australia by ASIC (AFSL 345646); and in Hong Kong by HKSFC (CE: BCQ152).
You can verify U.S. registration on FINRA BrokerCheck (CRD# 137945), check NFA BASIC for StoneX Financial Inc. FCM (NFA ID: 0476094), and review StoneX Group Inc. corporate SEC filings under ticker NASDAQ: SNEX.
Moomoo is an intuitive, pro-grade trading platform powered by the StoneX Group network. In the U.S., securities and brokerage products are offered through StoneX Financial Inc., Member FINRA/SIPC/NFA/CFTC. Strict regulatory oversight ensures client asset segregation under SEC Rule 15c3-3.
No! There are $0 account opening fees, $0 account maintenance fees, and $0 minimum deposit requirements. You can open an account and start investing with any amount.
The Moomoo Cash Sweep program automatically sweeps your uninvested cash balances into interest-bearing accounts at program banks. Funds earn high-yield APY while maintaining up to $8M in FDIC insurance coverage across participating program banks.
Yes! Your account is synchronized seamlessly across the Moomoo Mobile App (iOS & Android), Moomoo Desktop Pro (Mac Apple Silicon/Intel & Windows 64-bit), and Web Trading.
We support Individual Cash and Margin accounts, Joint accounts, Corporate/Entity trading accounts, Trust accounts, and Traditional and Roth IRAs with instant electronic funding via ACH and wire transfer.
Client securities and funds are strictly isolated from proprietary broker capital in compliance with SEC Rule 15c3-3 (Customer Protection Rule). Institutional clearing and custody are provided by Axos Clearing LLC, member FINRA/SIPC.
Orders are routed directly to national market system lit exchanges (NYSE, Nasdaq, Cboe) and established institutional market centers, ensuring ultra-low latency execution and price improvement without predatory payment for order flow.